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Whether you re answering the phone in the office or in a store, ensure a high quality customer service. Do you want to learn how to talk to the client and what are the most common mistakes in conversations with clients This article is for you mistakes when talking to a customer on the phone No greeting. Twisting the name. Speak slurred or too softly. Talking in a bored voice. Ignoring the caller. Not prepared. Not examining needs. A question without justification. Negative references. Indiscretion. Customers willingly choose to contact the company by phone and this will not change soon. This is mainly due to the fact that a telephone conversation usually allows the fastest solution to the customer s problems.
Therefore, instead of avoiding this form of contact in favor of e mail or chat, try to become the master of the world of telephone conversations. Stick to good practices and avoid bad practices that can ruin your business. It s easy to make mistakes in whatsapp mobile number list conversations with customers, it s harder to avoid them. However, we have proven ways to do it. The main sins of telephone conversations with customers that should be avoided Customer Conversation Mistake No greeting Nothing annoys a client more than a rude conversation from the first seconds. By surprising the customer with a lack of courtesy, you will certainly not win his friendship.
To make a good first impression, always start with a hello good morning is a common, neutral and always appropriate form of greeting. Customer Interview Mistake Misrepresentation When others mispronounce our name, we feel disrespected. Don t let your customers feel this way. Such mistakes in conversation with the client cannot happen. Traders and people dealing with customer service should be especially careful about the correct pronunciation of customer names so as not to offend them unnecessarily. Therefore, before talking to a customer on the phone, if possible, read their personal details aloud.
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發表於 2023-4-12 18:10:59