Ensure the success of your sales strategy

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Zendesk for Customer Service is software for businesses with the goal of improving the consumer experience and making it easier for agents to work. In addition to autoresponders on social media like Whatsapp and Facebook, AI-powered chatbots, and a unified agent workspace, Zendesk gives you: A unified view of your customer that you can use to personalize experiences throughout their customer's journey . You will be able to know at all times what stage you are in and what you need to move forward. Over 1,000 pre-built integrations so agents can provide better, more personalized support, based on each customer's context. Collaboration tools that allow agents to connect efficiently with their internal and external partners. So they can work as a team to give a faster response with prepared answers and the details that are needed for each problem.
  
What are you waiting for? Put your knowledge of how to respond to customers on social networks into practice. Zendesk helps you do it! Start your free demo now.  To decrease the waiting time you can adopt AI chatbots . A chatbot is a virtual agent capable of simulating conversations with customers through chat and providing answers to their queries quickly and 24/7. The aforementioned Zendesk study showed that companies that adopted automation and Phone Number List artificial intelligence tools reduced first response time by 15% . See how businesses use AI, automation, and a conversational service to grow. Now that you know how to reduce waiting time, we share 3 tips for you to start today. 3 tips to reduce waiting time Train your teams It is not enough to adopt technological tools if your team does not know how to take advantage of them to reduce waiting time and maximize their productivity.



Train your team to use the new tools and offer memorable experiences to your customers. Learn 9 steps to successful customer service training . Conduct satisfaction surveys Monitoring the average wait time and the performance of your equipment helps you know which nuts to tighten. Apply satisfaction surveys and find out first-hand what your customers think of your customer service. Wait time is just one indicator of customer satisfaction. Look at the metrics that tell you how satisfied your customers are . Adopt the best digital tool You've already seen the benefits of automation, AI, and self-service tools to reduce wait time. Apply an omnichannel tool to have your customer information always at hand.