This software offers an intuitive and very complete interface for your educa...

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These cover different platforms, applications and means through which they can be contacted: websites, social networks and chats, for example. Therefore, when promoting the quality of student service, it is advisable to implement an integrated omnichannel strategy . Because? It has been shown that companies that apply this technique have an average rate of 89% in customer retention . Train student service teams Another key aspect to maintain the quality of attention in the student service is the training of agents . This is essential not only to provide the best experiences , but also brings advantages in the productivity and efficiency of your work. Companies that invest in the training of their teams obtain benefits such as: Absenteeism reduction; Increase in income; Profit growth. Don't waste any more time and implement a training strategy for your agents today.

Find out how in: Customer service training: keys to make it successful Implement technological resources Lastly, you cannot apply any of the above strategies without the help of technology . For this reason, it is essential that you invest in digital resources and tools to promote student service. When providing memorable experiences to your students, you need to guarantee agile, efficient and personalized processes . The answer Phone Number List to everything is technology and its advantages, which will allow you to: Collect and analyze data automatically; Provide an integrated omnichannel experience ; Automate tasks and processes ; Apply artificial intelligence . Technology to improve the quality of student service You already know that to optimize student service to the maximum you need to implement technology. At this point, it is best to opt for systems that include multiple functionalities.



This is the case with Zendesk for customer service n : Communication tools for the internal team; Automation of processes and tasks; Integrated omnichannel communication; Smooth and simple ticketing system; Unified and cloud student database; Resources for self-service. This system allows you to provide a superior and personalized experience to your students. In addition, Zendesk is very easy to implement : since it works with cloud computing technology, you don't need to invest in facilities or hardware.  A self-service system offers the possibility for the client to resolve the negotiations with a company by himself . This kind of technology is essential to improve the user experience.