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Activate this option, your agents will be able to make outgoing calls to customers from that line. Give agent time to wrap up after a call?: A wrap-up period for agents can be added. If enabled, they will have time after each call to finish adding ticket details. Would you like an average wait time message?: With this option, you can play a message to people who are on hold to let them know the current average wait time. It is only played when the delay is greater than two minutes. Agent messages: —available, waiting, on hold, etc.—for a line. Modify multi-line settings With Talk, in addition to learning how to activate a phone line in Zendesk, you have the ability to set up multiple lines at the same time.
Check the selected number and payment plan and confirm; In some cases, they may request an approved business verification . Add the information and continue. Some countries may require a business address. Once entered, select and voila! You can now start making and receiving calls with your line. Want to learn more about how to activate Phone Number List a phone line in Zendesk? See Adding phone lines in Talk and become an expert. Take your phone support to a new level with Zendesk Now that you know how to activate a phone line in Zendesk and the keys to administer Talk, it's time to learn about other features of this complete system. Zendesk for Customer Service is specialized customer service software.
In addition to telephone service, it offers companies a complete and comprehensive technology solution to optimize all aspects of consumer support. Among its most important functions, the following stand out: Unified work platform; Integrated omnichannel service; Process automation; Ticket system; Intelligent redirection of requests; Automatic collection of information; Knowledge base for self-management. Discover these and many other tools to boost customer service with Zendesk ! Access a free demo and take your team's phone support to a new level.
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發表於 2023-4-15 16:32:02