That could be through cross-selling, up-selling, or even selling an entirely

YesdRwfhheih748

The customer-centric era So a CRM system is available to everyone and can immediately save you a couple of hours per week. But there is another important advantage for small businesses. It has to do with the times we live in, where customer centricity , or strong customer focus , is becoming increasingly important. Customers have become more demanding and expect more from a company - and particularly a personal approach. When we call a business, we are surprised if they don't immediately know our email address, or can't immediately see the orders we've placed. To benefit from a good CRM system, you don't have to have a lot of data.

It's all about deepening your customer relationships. Dutch entrepreneur and Blendle co-founder Alexander Klopping calls our era "an exciting age where small businesses can become big quickly thanks to the right combination of openness, the Internet Phone Number List of Things and data. " Organizing and centralizing knowledge about your customers is not a luxury, but a condition. More customer retention thanks to CRM Finally, a CRM system also has this advantage: higher retention. As an entrepreneur you are constantly thinking about new clients. But did you know that it is up to 50% easier to sell a product or service to an existing customer. new product.



Why spend money on expensive marketing when you can sell more to customers who are already convinced of your qualities? For this condition to be met, of course, you have to know your existing customers and thus approach them with the right offers. A CRM system is perfect for that. At One Smart Control, CEO Bert De Haes has big plans for this: "We are going to make an even stronger link between Teamleader and our website, for customers ['] with online information questions and feedback" CRM is for everyone After seeing all this, CRM is immediately interesting for small companies too: Manage all your customer contacts carefully Automatic actions to save time Build strong relationships with your customers Get more from your existing customers What are you waiting for? CRM is just one component of Teamleader, which is very easy to use and reasonably priced. Try Teamleader for free to see for yourself.